The main purpose of these courses is for children to be able to use the heritage languages to communicate with people beyond those in their family circle. The classes will be focused on enriching their writing and oral skills through games and interactive activities.
How to access classes
The course will be online. After the payment, you will receive by email all the details to join the meeting on the Google Classroom platform (if you do not receive the email in your inbox, check your spam).
To access Google Classroom you will need to have a Gmail account (a parent’s account will be fine). If you don’t have a Gmail account, you can create it easily and for free here: www.gmail.com. If you need help, you can watch this short tutorial.
The video lesson and homework will be on the same platform.
Booking conditions & Cancellation Policy
Courses require a minimum of 4 participants to run. In the event of a course being cancelled, participants will receive a full refund. Mother Tongues aims to contact you a week in advance if a course is cancelled. Please note that the course or event description is intended as a guide. The facilitator reserves the right to deviate somewhat from the description in order to best accommodate the needs of the participant and the dynamic of the group.
Should a participant need to cancel 2 weeks or more prior to a course or event, they will receive a refund minus the booking fee of 10% or receive credit to be used within 12 months of the date of the initial payment.
Should a participant need to cancel between 2 weeks to 1 week prior to the start of a course or event, they will receive a refund corresponding to 50% of the course fee or receive credit to be used within 12 months of the date of the initial payment.
Cancellation or transfer requests made 1 week prior or less to a course or event will not receive a refund, but may receive credit or the option to transfer to another course if booking numbers for the course from which they are transferring is currently over 6 participants. If the request is made due to illness, in advance of beginning the course, the participant will need to present a doctor’s note and will be given the option to transfer to another course or event at a later date.
or beyond this point, we cannot provide refunds, credit or transfers, nor do we provide partial refunds if participants have missed classes for any reason.
We cannot confirm your place on a course until we have received full payment. If you have any questions with regards to our terms of booking, please email firstname.lastname@example.org
In the event that you are unhappy with any aspect of the course, please contact us immediately at email@example.com. The sooner we receive the complaint, the sooner we can respond to it. Complaints that come to us early will be dealt with on a case by case basis according to individual circumstances.
Complaints made at the end of the course: If the complaint is about the quality of the course, we will assess the complaint on the basis of all the feedback that is given to us by attendees – if the feedback is generally positive, then individual negative feedback will be considered in the context of the course description and whether the brief was more or less adhered to by the facilitator. Unless the facilitator deviated significantly from the course outline, then we will assume the course achieved its aim.
When you purchase a course or membership through the Mother Tongues website, your name, address, data, email, and contact number will be stored in our system. We do not share your personal details with any other company.
We may provide course facilitators with your email address so that they can correspond with you in advance or provide you with materials for the duration of your course. Facilitators are not permitted to use your information for any other purpose unless given permission by you.
We may contact you regarding your experience of the courses and resources. This feedback and information is used to improve our services and is never passed on to other organisations.
We ask you to respect out teachers, staff and other course members. Because of the nature of our work, we ask you not to share any confidential information. Because of child protection issues, you are not allowed to record online classes or to take any screenshots or photos of the participants.